Last updated: October 02, 2025
Tizapew ships with solid-wood furniture in mind: clear, step-by-step instructions, heavy-duty protection, and upfront pricing. Many pieces are substantial in weight; every carton uses rigid outer boards, dense foam, and reinforced corner guards. Large panels are strapped and labeled “This Side Up.” Parcels move through established small-package networks, while oversized pieces travel with specialist furniture freight partners. From checkout to delivery, Tizapew provides a transparent total, realistic timelines, and careful handling at every stage.
Tizapew also ships apparel and compact lifestyle items. These ship in protective mailers or small cartons and typically move faster through parcel carriers. For mixed carts (furniture + apparel), items may ship separately or from different facilities at no additional charge.
Where Tizapew ships
Tizapew ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Tizapew cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required to ensure heavy, solid-wood pieces are handled safely.
If the destination is outside the countries above, has restricted vehicle access, or involves difficult stairs/elevators, contact Tizapew before ordering so available options and any add-on services can be confirmed.
Carriers & service levels
Depending on destination, parcel size/weight, and network capacity, Tizapew uses UPS, FedEx, USPS (for select small U.S. parcels) and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.
Furniture and other large/heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to arrange a delivery window. Shipments may be palletized and shrink-wrapped for extra protection.
Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, Tizapew’s tracking email will note this.
Apparel & small goods travel via parcel networks with end-to-end tracking. A signature is not required unless requested at checkout or added by Tizapew for security.
Processing time vs. shipping time
Processing time = final quality checks, packing, and labeling before carrier pickup.
Shipping time = the in-transit window after the carrier collects the order.
Business days are Monday–Friday; U.S. public holidays are excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.
Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.
Shipping times & costs (by region)
The amount shown at checkout is the shipping charge paid to Tizapew. The approach is simple: flat rates and transparent free-shipping thresholds.
| Region | Countries / Coverage | Processing (business days) | Shipping (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe (incl. UK) | UK, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 7–9 | $25 | $699 |
| Oceania | Australia | 1–2 | 9–10 | $30 | $799 |
Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often apply dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce handling risk—no extra charge for split shipments. Where helpful, cartons are banded on a single pallet to protect edges and corners. Tizapew subsidizes part of the freight cost so reinforced packing, careful handling, and clear totals are reflected at checkout.
Apparel & small goods: Apparel-only parcels (usually ≤2 kg) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.
Taxes & duties (international orders)
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Tizapew ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in the checkout total. The carrier should not collect payment on delivery. If payment is requested at the door, do not pay—contact Tizapew so the situation can be resolved with the carrier.
Processing & dispatch
Most orders move into final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.
Pre-order or made-to-order furniture ships after completion—Tizapew’s order confirmation will include an estimated ship-by date. If items in the cart have different lead times, Tizapew may ship available items first or hold to ship together—your confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.
Ship-from / staging address
4126 Clack St, Abilene, TX 79601 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).
Furniture delivery, access & assembly
To protect heavy components and ease handling, many furniture items ship partially disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to avoid scratches.
If the building has stairs, narrow corridors, limited elevator access, gated entries, or truck restrictions, notify Tizapew before shipment so options can be proposed. If room-of-choice delivery, stair carries, debris removal, or an exact-time appointment is needed, Tizapew can quote available upgrades (third-party services billed separately).
Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.
(Apparel orders do not require assembly and are delivered to the door via parcel carriers.)
Tracking your order
When an order departs the workshop & staging area at 4126 Clack St, Abilene, TX 79601, Tizapew emails a shipping confirmation with the tracking number and a direct tracking link.
Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, contact Tizapew so the carrier can be checked. Apparel parcels typically update faster.
If something goes wrong
Please inspect packages immediately upon delivery.
If an item arrives damaged, contact Tizapew within 72 hours of delivery with the order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and keep all packaging until next steps are confirmed.
For minor cosmetic issues on furniture, Tizapew can often send a replacement part or a touch-up kit promptly.
If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Tizapew. Once the carrier confirms loss, Tizapew will send a replacement at no extra cost or issue a full refund.
Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Tizapew can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.
Order changes & cancellations
An order that has not entered processing or has not shipped may be cancelled—please notify Tizapew as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, see the Return & Refund Policy.
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Tizapew before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.
Warranty, returns & what this page covers
This page covers shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see Tizapew’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.
Address: 4142 Clack St Abilene, TX 79601
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
